Frequently Asked Questions
If you would like to contact us for any type of question, we're happy to answer!
When should I make my reservation?
How long is the rental?
How should we prepare for pick up?
The sooner, the better. Our busy season is from May-September and the holiday season. For smaller events 2-3 weeks, but for bigger events, 2-3 months and weddings 7-9 months in advance.
For private events, the inflatables 2 hours.
For public events, the inflatables 4 hours.
Formal events 3 days. Delivery day, event day and return day.
Please ensure all tablecloths are free of food and garbage. DO NOT place any items in Black Bags.
Do I have to set down?
Can I get a refund for un-used items?
Can we move the tent or bounce?
Stacking and gathering is fine. The client is responsible for ensuring the equipment is ready for pick up and in one location. Inventory count is necessary.
Unfortunately, once the equipment is accepted and delivered, we cannot refund any unused items.
No, each set up is tailored for the environment.
Do I have to bring everything inside if its rains?
Do I have to be home when delivery arrives?
What happens if something is damaged at my event?
Yes. You are responsible for ensuring the equipment is kept from being damaged. You will be charged for damage.
Yes, a client representative must be present for both delivery and pick up. Please provide an onsite contact who is the person responsible for receiving and releasing the items. Who will ensure all items were received and returned in good condition.
Minor damaged, we will try to clean or repair the item at no charge to the client.
However, any losses or heavy damage, major cleaning, or repair charges beyond damage deposit; will be invoiced and charged to the client.